Due to custom nature of printing products and other services we provide, you need to inform us at hello@gatorpackaging.com within 3 business days of receiving your order, if you find the delivered product not according to your order specifications. We cannot issue a refund or credit to you; however we will reprint your original order if we made an error or find it defective. Determination of defect is at the discretion of our management. To receive the reprint of your original order, you must submit digital photos documenting the product defect and return, at your own expense, the full quantity of the original order to us within 5 business days of taking the original order delivery. Charges related to the expedited orders processing are non-refundable. The disputed products are not intended for your use.
Payment, Order Placement & Cancellations
All price provided by our customer service team will be in U.S. Dollars (USD). Payment for orders will be made in U.S. Dollars. Due to custom nature of printing products and other services we provide, we will not start working on your orders for printing jobs or other services until a full payment including all charges, taxes, shipping and handling fees are paid by the credit card or paid by the user of our website with an approved payment method.
As a part of order placement we require the customers of our website to approve proof of the electronic file of the printing products or other services they order. Following the approval of proof by the customers the printing jobs are sent to press.
Once a print job has been approved by customer and sent to press on or via our website, no changes are allowed to the artwork files, job specifications, or printing turnaround time. You have a limited time of 4-hours after approval of the proof to cancel your order.
Such cancellation will carry a charge of $60 of total order amount before the order is cancelled. You may also cancel orders after approving the job for printing within 12-hours’ time limit. Such cancellation will carry a charge of 15% of the total order amount to cover work done in our pre-press department and financial costs associated with cancellation.
We do not guarantee that your order will be cancelled beyond 4-hours’ time limit. In case of order cancellation after 12-hours’ time limit, then 25% of the total order amount will be charged to cover the printing expense.
